Get in Touch With Us
You must be 18 or older to gamble online, and some sites and states set the minimum at 21. Check the age rule that applies to you before you play anywhere.
This page explains how to contact the Bitcoin Casinos team, what we can help with and what we can't. We're an independent comparison site. We don't run any casino, hold any player's funds or have access to any casino account.
Who to contact for what
The right destination saves you time, so start with this table.
| Your issue | Who can help |
|---|---|
| Something on our site looks wrong or out of date | Us. Please write to us. |
| Feedback on a review, comparison or guide | Us |
| Business or editorial enquiry | Us |
| A deposit, withdrawal, bonus or account problem at a casino | That casino's own support team |
| A blockchain transaction that looks stuck | Your wallet or exchange provider, and a block explorer to check the status |
| Tax questions about winnings or crypto gains | A qualified tax professional |
| Gambling is causing you harm | The National Problem Gambling Helpline, 1-800-GAMBLER |
What we can help with
- Corrections. Did we get a bonus term, supported coin, licensing detail or limit wrong? Tell us which page it is on and, if you can, where you saw the correct detail. Offers and terms change often, and our information is checked as of the date shown on each page. Reader reports help us catch changes.
- Feedback. If a comparison left out something you care about, such as a coin, a type of game or a verification point, say so. We use this to decide what to cover next.
- Partnership and editorial enquiries. Introduce yourself and say what you have in mind. We may earn commission from some operators we list. Commission does not buy a higher ranking, and we won't agree to arrangements that change how we assess sites.
- Questions about our method. We're happy to explain how we research and compare sites, including how we weigh coin support, payout speed, licensing, privacy and bonus terms.
What we can't help with
We can't recover funds, reverse a transaction, unlock an account or push a casino to release a withdrawal. We also can't see your balance or your history with any operator. Crypto transfers are generally irreversible. If you have a dispute, contact the casino's support team first and keep screenshots, transaction IDs and any terms that apply.
We also don't give legal or tax advice, and we don't advise on ways around site restrictions, state blocks or identity and anti-money-laundering checks. Please don't ask us for that. Online gambling rules vary by state, and offshore crypto casinos operate in a legal grey area for US players. They are typically licensed in places such as Curaçao or Anjouan, not by a US regulator. Check your own state's laws, and consult a qualified professional if you're unsure.
What to put in your message
- The page or casino your message is about.
- What you noticed, in a sentence or two.
- Where you found the correct information, if you have a link or a screenshot.
- The date you saw it, since terms change.
Please don't send private keys, seed phrases, passwords or ID documents. We will never ask for them.
What happens next
A person reads each message. Where a correction is warranted, we check it against the operator's current published terms and update the page. We can't promise a reply to every message or a specific response time, but we read what arrives. We also won't change a ranking because someone asks.
Before you choose a casino
If you're still deciding where to play, our guide to trusted non GamStop casinos shows how we approach licensing and trust checks. One caveat: it is written for a UK audience, and this site's main focus is US players. Always read a casino's own terms for wagering requirements, time limits, eligibility and withdrawal limits before you deposit.
Play responsibly
Gambling can lead to losses, and crypto price swings can make your balance worth less even when you haven't lost a bet. Only play with money you can afford to lose. Never chase losses, and don't treat gambling as income or a way to solve money problems.
Offshore sites may not offer the same player protections or self-exclusion tools as state-regulated operators. If gambling is affecting you or someone close to you, call the National Problem Gambling Helpline at 1-800-GAMBLER.